Privacy Policy — jkt123

jkt123 ("we", "us", "our") is committed to protecting the privacy and security of the personal information entrusted to us by our players. This Privacy Policy sets out how we collect, process, store, and protect personal data provided by users of the jkt123 platform accessible at https://jkt123.cam (the "Platform").

This Privacy Policy applies to all users of the Platform, including registered account holders and visitors browsing the site without registration. It should be read in conjunction with our Terms & Conditions, which govern the use of the Platform and its services.

jkt123 operates in accordance with internationally recognised data protection principles and complies with applicable privacy regulations, including those relating to financial services, anti-money laundering (AML), and Know Your Customer (KYC) requirements.

jkt123 is the data controller responsible for the collection and processing of personal data under this Privacy Policy. For all privacy-related inquiries, data subject access requests, or concerns regarding the handling of your personal information, please contact us via the channels listed in Section 13 of this document.

As data controller, jkt123 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection laws.

jkt123 collects personal data in several ways during your use of the Platform. The categories of data we collect include:

3.1 Registration Information

When you create an account on jkt123, we collect the following information:

• Full Legal Name: As it appears on your government-issued identification document.
• Date of Birth: To verify that you meet the minimum age requirement of 21 years.
• Residential Address: Your full address in Indonesia, including city and postal code.
• Email Address: Used for account communications, security alerts, and promotional messages (with your consent).
• Mobile Number: Used for account verification, two-factor authentication, and important service notifications.
• Username and Password: Your chosen login credentials for accessing the Platform.

3.2 Identity Verification (KYC) Documents

To comply with regulatory KYC and AML obligations, we collect copies of the following documents:

• Government-issued photo ID (KTP, passport, or SIM)
• Proof of residential address (utility bill, bank statement, or government correspondence dated within the last 90 days)
• Selfie photograph holding your ID document

3.3 Financial & Transaction Data

We collect information relating to your deposits, withdrawals, and account balance, including:

• Payment method details (bank account name and last 4 digits, e-wallet account identifiers for BCA, BRI, BNI, Mandiri, DANA, OVO, GoPay, ShopeePay, LinkAja)
• Transaction amounts, dates, and times
• Payment processor transaction references

Important: jkt123 does not store full bank account numbers or payment card details. All payment processing is conducted through certified third-party payment service providers who maintain PCI-DSS compliance.

3.4 Gaming & Betting Activity

We log all gaming and betting activity on your account, including:

• Sports bets placed (event, market, stake, odds, outcome) including bandar bola and mix parlay wagers
• Togel draw selections and results
• Casino game sessions (game title, bets, outcomes, session duration)
• Slot game play data (RTP, spins, wins)
• Bonus claim history and wagering progress

This data is used for account management, fraud detection, responsible gaming monitoring, and customer support.

3.5 Technical & Device Data

When you access the Platform, we automatically collect technical data, including:

• IP address and geographic location (city-level accuracy)
• Device type, operating system, and browser type
• Session duration and pages visited on the Platform
• Referring website (if you arrived at jkt123 via a third-party link)
• Cookies and similar tracking technologies (see Section 9)

3.6 Communications & Support Data

If you contact jkt123 customer support via live chat or email, we retain records of your communications, including:

• The content of your messages and our responses
• Timestamps of interactions
• Any attachments or screenshots you provide

This data is used to resolve your inquiries, improve service quality, and train support staff.

jkt123 processes your personal data for the following purposes:

4.1 Account Management

To create, maintain, and administer your player account, including:

• Authenticating your identity during login
• Processing deposits and withdrawals
• Tracking account balances, bonus funds, and wagering history
• Providing customer support

4.2 Regulatory Compliance

To fulfil legal and regulatory obligations under KYC and AML frameworks, including:

• Verifying your identity and age (21+ requirement)
• Conducting due diligence checks on the source of funds
• Detecting and preventing fraud, money laundering, and other financial crimes
• Responding to lawful requests from regulatory authorities and law enforcement agencies

4.3 Responsible Gaming

To promote responsible gaming and protect vulnerable players, we use your data to:

• Monitor betting patterns for signs of problematic gambling behaviour
• Enforce deposit limits, loss limits, and self-exclusion periods set by you
• Provide information and support resources when requested

For more information, see our Responsible Gaming page.

4.4 Platform Security & Fraud Prevention

To protect the security and integrity of the Platform and safeguard all users, we process data to:

• Detect and prevent unauthorised access, hacking attempts, and account takeovers
• Identify multi-accounting, collusion, bonus abuse, and other prohibited conduct
• Monitor for suspicious transaction patterns

4.5 Service Improvement & Personalisation

We use aggregated and anonymised data to:

Analyse user behaviour and preferences to improve the Platform's design, functionality, and game offering. Personalise your experience by recommending relevant games, promotions, and content based on your activity history (you can opt out of personalised recommendations by contacting support).

4.6 Marketing Communications

With your explicit consent, we may use your email address and mobile number to send promotional messages about:

• New game launches (slots, live casino, sports markets)
• Bonus offers, cashback promotions, and tournaments
• Seasonal campaigns tied to events such as Ramadhan, Idul Fitri, Indonesian Independence Day, and major football tournaments (Champions League, FIFA World Cup)

You can withdraw consent and unsubscribe from marketing communications at any time by clicking the unsubscribe link in any promotional email or by contacting support.

jkt123 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, we may share your information with trusted third-party service providers and partners in the following circumstances:

5.1 Service Providers

We engage third-party companies to perform services on our behalf, including:

• Payment Processors: To process deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, DANA, OVO, GoPay, ShopeePay, and LinkAja.
• KYC Verification Providers: To verify identity documents and conduct anti-fraud checks.
• Game Studios: Pragmatic Play, Evolution Gaming, Microgaming, NetENet, Spribe, Pocket Games Soft, and other licensed game providers receive aggregated gameplay data but not personally identifiable information.
• Customer Support Platforms: Live chat and ticketing systems used to deliver customer support.
• Cloud Hosting Providers: To securely store Platform data and backups.

All service providers are contractually bound to process your data only in accordance with our instructions and to maintain appropriate security measures.

5.2 Legal & Regulatory Disclosure

jkt123 may disclose your personal data where required or permitted by law, including:

• In response to lawful requests from regulatory authorities, law enforcement agencies, or courts
• To comply with AML reporting obligations
• To protect the rights, property, or safety of jkt123, our users, or the public
• In connection with the investigation of suspected fraud, money laundering, or other illegal activity

5.3 Business Transfers

In the event that jkt123 is acquired by or merged with another company, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such change in ownership via email and Platform notification.

jkt123 employs industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS) protocols.
• Secure Data Storage: Personal data is stored on secure servers located in certified data centres with physical access controls, firewalls, and intrusion detection systems.
• Access Controls: Only authorised jkt123 personnel with a legitimate business need can access personal data. All access is logged and subject to regular audits.
• Password Protection: Passwords are hashed using strong cryptographic algorithms (bcrypt with salt). jkt123 staff cannot view your password in plain text.
• Regular Security Audits: The Platform undergoes periodic penetration testing and vulnerability assessments conducted by independent security firms.

While we take all reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account login credentials and should notify us immediately if you suspect unauthorised access to your account.

jkt123 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal and regulatory obligations.

Retention Periods

• Active Accounts: Personal data is retained for the duration of your account's active status.
• Closed Accounts: Following account closure, personal data is retained for a minimum of 5 years to comply with financial recordkeeping and AML regulations. After this period, data is anonymised or securely deleted.
• Transaction Records: Financial transaction data is retained for 7 years in accordance with standard accounting and tax compliance requirements.
• Marketing Consent: If you withdraw consent for marketing communications, your email address and mobile number are retained on a suppression list to ensure you do not receive further promotional messages.

Where data is no longer required for legal or operational purposes, it is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data jkt123 holds about you, along with information about how it is processed.
• Right to Rectification: You can request correction of any inaccurate or incomplete personal data. You can update most account information directly via the Account portal.
• Right to Erasure ("Right to be Forgotten"): In certain circumstances, you can request deletion of your personal data. Note that jkt123 may be required to retain certain data to comply with legal obligations.
• Right to Restrict Processing: You can request that we temporarily suspend processing of your personal data in specific circumstances (e.g., while a dispute is being resolved).
• Right to Data Portability: You can request that your personal data be provided to you in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact jkt123 support via live chat or email (see Section 13). We will respond to your request within 30 calendar days.

jkt123 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and deliver personalised content.

What are Cookies?

Cookies are small text files stored on your device when you visit a website. They enable the website to remember your preferences, authenticate your session, and track your interactions.

Types of Cookies We Use

• Essential Cookies: Required for the Platform to function. These cookies enable core functionality such as login sessions, account security, and transaction processing. You cannot opt out of essential cookies.
• Performance Cookies: Collect anonymised data about how users interact with the Platform (pages visited, time spent, error messages encountered). Used to improve Platform performance and user experience.
• Functional Cookies: Remember your preferences (language, region, display settings) to provide a personalised experience on return visits.
• Analytics Cookies: Used to track user behaviour across the Platform for statistical analysis. This helps us understand which games, markets, and features are most popular.

Managing Cookies

Most web browsers allow you to manage cookie preferences through the browser settings. You can block or delete cookies, but this may affect your ability to use certain features of the Platform. For more information on managing cookies, consult your browser's help documentation.

jkt123 operates internationally and may transfer your personal data to servers and service providers located outside Indonesia. Where data is transferred to countries that do not provide an equivalent level of data protection as Indonesia, we implement appropriate safeguards, including:

• Standard contractual clauses approved by recognised data protection authorities
• Certification under internationally recognised data protection frameworks
• Ensuring that service providers maintain adequate technical and organisational security measures

By using the jkt123 Platform, you consent to the transfer of your personal data to these jurisdictions for the purposes described in this Privacy Policy.

jkt123 is strictly for users aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the associated account.

Parents and guardians who believe their child may have provided personal information to jkt123 should contact us immediately via the channels listed in Section 13.

jkt123 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to users via:

• A prominent notice on the Platform homepage
• Email notification to the registered account address
• In-platform notification upon your next login

The "Last Updated" date at the top of this page indicates when the Privacy Policy was most recently revised. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the jkt123 privacy team through the following channels:

• Live Chat: Available 24/7 via the Platform. Select "Privacy & Data" as your inquiry category for fastest routing.
• Email: [email protected] — write "Privacy Request" in the subject line.
• Data Subject Access Requests: For formal requests to exercise your data protection rights (access, rectification, erasure, portability), please submit via email with "Data Subject Request" in the subject line. Include your full name, registered email address, and account username to facilitate verification.

jkt123 will acknowledge all privacy-related inquiries within 48 hours and aims to provide a substantive response within 30 calendar days, in accordance with applicable data protection regulations.